Public Offer Agreement
IFA International Auto-Tourism Service L.L.C-FZ, referred to as International Drivers Association
Offer for International Driving Permit (IDP) Issuance Services
Last Updated: October 2026 | Version: 2.0
1. SUBJECT OF OFFER
IFA International Auto-Tourism Service L.L.C-FZ, referred to as International Drivers Association, offers services for issuing International Driving Permits (hereinafter — «IDP») in accordance with the Vienna Convention on Road Signs and Signals.
What’s Included:
- IDP Issuance (A6 format document)
- Digital copy in PDF (available within 1 hour)
- Registration in the IDA central database
- QR code for authenticity verification
Packages:
- Standard: IDP + PDF + registration (1 hour)
- Extended: IDP + auto-tourist certificate + PDF + registration (1 hour)
Prices: Published on ida.ae. Valid at the time of payment. Changes take effect after publication.
2. ACCEPTANCE OF OFFER
This offer is accepted when:
- An order is placed on ida.ae
- Consent to terms and privacy policy is given
- Full payment is made (non-refundable upon payment)
⚠️ Attention: Payment means you agree with all conditions of this agreement and the privacy policy.
3. CLIENT OBLIGATIONS FOR INFORMATION PROVISION
The client bears full and exclusive responsibility for:
- Accuracy of all provided data, including full name, date of birth, nationality, national driving license number, and vehicle categories
- Compliance of all provided data with information on passport or other identity document
- Quality and compliance of photograph with required standards (photograph must be clear, color, without shadows, on light background, without sunglasses, hats, and other face-covering objects)
- Legitimacy and clarity of signature corresponding to the sample in national driving license
Client understands and agrees that providing false, incomplete, or inaccurate information will result in order rejection without refund of paid funds.
4. DELIVERY TIMEFRAMES
- PDF version: Within 1 hour of order approval
- Physical document: Delivered in Dubai from IDA offices within 1-3 hours
- Delivery to other emirates: Upon request with additional payment
Timeframes are approximate. We do not guarantee exact delivery times due to circumstances beyond our control (postal service, customs, technical failures).
5. IDP VALIDITY
The IDP is valid for up to 3 years from the date of issuance or until your national driving license expires — whichever comes first.
Important to Know: The IDP is not a standalone document and is valid only when accompanied by your national driving license.
6. LIMITATION OF LIABILITY
International Drivers Association is NOT responsible for:
6.1 Recognition by Authorities: Recognition, acceptance, or refusal of recognition of the IDP by authorities, law enforcement, car rental companies, or other persons in specific countries and jurisdictions. Each country and jurisdiction has the right to independently decide on IDP recognition.
6.2 Traffic Violations: Fines, sanctions, penalties, or administrative consequences imposed for traffic violations or road safety law violations, regardless of IDP recognition in a specific country.
6.3 Vehicle Operation Issues: Any problems, difficulties, conflicts, or situations arising from vehicle operation or IDP use in any country or region.
6.4 Document Security After Delivery: Loss, damage, theft, deterioration, or destruction of the IDP after delivery to you, including losses in postal transit.
6.5 Delivery Delays and Force Majeure: Delivery delays caused by postal services, customs procedures, force majeure events, or circumstances beyond International Drivers Association control.
7. REFUND POLICY
7.1 Cases Where Refund Is Not Provided:
Refund of funds is not provided in the following cases:
- After issuance and delivery of physical International Driving Permit
- After sending electronic copy of IDP in PDF format
- After processing and registration of client data in International Drivers Association system
- After 7 days from order placement
7.2 Exceptions and Refund Conditions:
International Drivers Association provides full refund of paid amount in the following cases:
- If International Drivers Association rejects the application due to its own error or technical failure
- If International Drivers Association cannot fulfill delivery obligations within 30 days due to force majeure circumstances
- At the discretion of International Drivers Association management in case of exceptional circumstances
7.3 Refund Procedure:
Refund request must be submitted in writing to info@ida.ae within 7 days from order placement date. Refund of funds is processed within 5-10 business days after approval of the request.
8. PERSONAL DATA (PDPL COMPLIANCE)
You consent to:
- Data Collection: Name, date of birth, license number, photo, signature, address
- Database Storage: Data is stored in the central database at ida.or.at for authenticity verification
- Retention: 3 years after IDP expiration
Your Rights: You may request access, correction, or deletion of data. Write to dpo@ida.ae
Privacy Policy: Full details in privacy policy
9. COMPANY RESPONSIBILITY
- International Drivers Association processes data in good faith and verifies it thoroughly
- In case International Drivers Association cannot deliver the IDP due to force majeure (events beyond its control: natural disasters, wars, epidemics, strikes, legislative changes) for more than 30 days, the client has the right to full refund of paid amount without deductions
10. DISPUTE RESOLUTION AND COMPLAINTS
10.1 Complaint Procedure
In case of disputes or disagreements, the client must submit a written complaint to:
- Email: info@ida.ae
- Phone: +971 50 235 0581
- Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
The complaint must contain: description of dispute, required resolution, and documents supporting the claim. International Drivers Association will review the complaint within 14 days from receipt and send a response to the client.
10.2 Litigation
If the complaint is not resolved within the specified timeframe or if parties do not reach agreement, the dispute shall be resolved in the courts of the Emirate of Dubai, United Arab Emirates, in accordance with UAE law, or through arbitration as agreed by both parties.
10.3 Applicable Law
All disputes shall be resolved in accordance with the laws of the United Arab Emirates, including Federal Decree No. 45 of 2021 (Personal Data Protection Law) and the UAE Civil Code.
11. CHANGES
International Drivers Association may change these terms at any time. Changes take effect after publication on the website. Continued use of the website constitutes acceptance of new terms.
12. CONTACTS
IFA International Auto-Tourism Service L.L.C-FZ
Referred to as International Drivers Association
License: 2312365.01
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: info@ida.ae
Phone: +971 50 235 0581
Hours: 24/7