Zayed International Airport in Abu Dhabi has been awarded the Airport Service Quality prize, earning the title of the world’s best airport for arriving passengers' service quality. This prestigious award is granted annually by Airports Council International World, based on traveler reviews that assess the comfort and convenience of airports.

High Passenger Ratings and Record Traffic

In 2024, Zayed International Airport served more than 29 million passengers, maintaining its high service standards despite the growing number of travelers. Remarkably, this marks the third consecutive year that the airport has received this prestigious recognition, reinforcing its reputation as one of the most comfortable and passenger-friendly aviation hubs worldwide.

Elena Sorlini, CEO of Abu Dhabi Airports, emphasized that this award reflects the airport team's dedication to providing top-tier service and creating an exceptional travel experience for passengers.

Expansion of Routes and Logistics Infrastructure

The airport is actively expanding its route network, further solidifying Abu Dhabi's position as a major international aviation hub. With advanced logistics solutions and efficient infrastructure, the city continues to strengthen its role as a global trade center, enabling faster and more seamless cargo transportation.

Innovation: Biometric Smart Travel System for Faster Check-In

One of the airport’s latest advancements is the Biometric Smart Travel system, an innovative technology that allows passengers to complete their flight check-in in just seven seconds.

The new system includes: ✔ Automatic passenger registration ✔ Self-service baggage drop-off ✔ Automated electronic gate security checks ✔ Contactless boarding access

This significantly reduces waiting times and eliminates the need for passengers to present travel documents or interact with airport staff.

The technology is based on biometric identification systems, utilizing databases from the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) of the UAE. This enables instant authentication, making the travel process faster and more convenient.

Global Success and Future Prospects

With its cutting-edge technology, expanding capabilities, and exceptional service quality, Zayed International Airport continues to maintain its position as one of the world's top airports. Its strategic innovations not only enhance passenger convenience but also reinforce its significance in the global aviation industry.