Dubai residents and visitors can lodge a complaint with the RTA via email, phone, app, social media or in person to quickly resolve their transport issues.

Complaint to RTA Dubai

If you have a problem with Dubai transport - a rude taxi driver, a broken bus, a metro failure - RTA provides several convenient ways to file a complaint. The complaint system is designed to respond quickly and improve the quality of service

You can send a letter to ask@rta.ae with a description of the situation and contacts. In response, you will receive a request number, and an employee will contact you within a day and clarify the details. Within 3 working days, the complaint is sent to the appropriate department and after review, you will receive a response.

The second way is to call the 24-hour hotline 8009090, where the operator will register the complaint and announce the time frame for the decision. Usually, the request is processed within 7 working days.

You can also contact RTA customer service centers in person in the Al Barsha Deira Al Twar Al Manarah Al Kifaf and Umm Ramool areas. The complaint will be accepted by a manager and forwarded for consideration.

You can file a complaint through the RTA Dubai mobile app in the feedback section, indicating the date of the incident and details. After sending, you can track the status of your request directly in the app.

The fifth way is to write to RTA on social networks via Facebook Twitter Instagram or LinkedIn Send a private message and a representative will contact you

To file a complaint, you must specify the name, contacts, date and time of the incident, details - for example, taxi Nol-card number, station name or employee ID

Judging by the reviews, RTA reacts quickly A Reddit user reported that the pothole in the road was fixed in just two days after his letter with a photo and coordinates

In this way, RTA ensures accessible and efficient communication channels for all residents and tourists in Dubai.